If you want to scale your business, you need to separate yourself from the role you play. Train your business to run without you.
Establish a repeatable process for the employee to follow that prevents the problem from occurring in the future. It may take more time up front, but spending that time once means the problem gets solved for good, freeing you to focus on other parts of your business.
In The E-Myth Revisited: Why Most Small Businesses Don’t Work and What to Do About It, Michael E. Gerber dispels many of the myths about what it means to be an entrepreneur. He shows how expertise can get in the way of building successful businesses, how different skills are required at different stages, and why you should treat your business as a franchise, even if it’s not.
